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Hello Everyone,
Regarding the recently announced Epic Games Store exclusive, all of us here at YSNET, Deep Silver and Epic are taking the matter with utmost concern and would like to clarify the circumstances leading to the decision and offer backers options for moving forward.
As noted in the updates and survey at launch, we had originally planned for PC distribution through Steam. Taking publishing and sales considerations into account, YSNET and Deep Silver agreed to our partnership with Epic Games Store on PC version distribution. As a publishing partner, Deep Silver has greatly contributed not only to sales and marketing, but to scaling up the game so there is more Shenmue III to begin with. Also,
Epic Games has been with us from the start of the project when we adopted Unreal Engine 4 for development, and have given us their support throughout the development process.
In response to backers who have requested Steam keys for their rewards, we discussed offering the keys on the day of release. However, coordination with the sales policies of the involved companies was untenable, and as a result we are not able to make a day one distribution option for Steam keys available.
That we are not able to offer Steam keys for Kickstarter rewards at the time of the game’s release is a great disappointed and inconvenience for those backers who were expecting to receive them. We deeply apologize for the unrest caused by the announcement.
Response Policy
The team would like to offer the following:
Version Availability
a. PC Physical: Package (Disc) + EGS Key
b. PC Digital: EGS Key
c. PS4 Physical: Package (Disc)
d. PS4 Digital: PSN Voucher Code
*If selecting either the PC Physical or PC Digital version, an option to also receive a Steam key one year later will be available. Backers must manually select this option in the survey to receive the Steam key.
**If you had previously selected PC and want to change to PS4 or vice versa, you may do so.
Survey Implementation
We are currently working on the necessary changes to the backer survey system. We ask for your patience as there will be a short wait while the preparations are made. Once the survey changes have been implemented, there will be an announcement here in the updates with details and notice of the survey response period. (Changes to your shipping address may still be made through the backer survey up until shipping begins.)
Concerning Refunds
Along with Deep Silver and Epic Games, we have agreed that should the above proposal not be acceptable to backers, refund requests will be honored.
Details concerning the refund request process will be announced in a following update. We ask for your patience until that time.
*In the case rewards within your reward tier, such as in-game content, have already been created and implemented, a full refund may not be possible.
PS4 Region Selection
PS4 regions are automatically set based on the country information answered the through your backer survey. However, there will be an option through the backer survey that will allow you to change your PS4 region during the Survey Response Period. If you would like to change your PS4 region, you will be able to select from four regions: US, EU, Japan and Asia. An announcement will be made when the option is added to the survey.
SIEE: Europe / Middle East / Africa / Oceania
SIEA: North America / Middle America / South America
SIE Japan: Japan
SIE Asia: Asia (excl. Mainland China and Japan)
PC Physical version
The PC Physical version will be delivered on disk. However, the disk will contain the Epic Games Store installer and not the actual game data.
*Please note, if your region selection differs from the PS4 system region or the console setting, PlayStation™Network online services or DLC may not function properly.
**Also, please be aware that a PS4 "cross region" selection may cause a shipping delay.
About stretch goal
We have provided below an explanation on differences between the stretch goals that were promised during the campaign and the actual elements implemented in the final version.
Stretch Goals Reached and Final Implementation
Some stretch goals that were reached during the campaign were not able to be implemented. There were also stretch goals not reached that were able to be implemented. Development began in line with the stretch goal content, but with the addition of sales partners during production, we were able to increase our development budget. In order to maximize game quality under the adjusted budget, game planning was fundamentally altered and ultimately allowed us to incorporate a number of different elements beyond our original expectations. Listed here are the major changes.